Privacy Policy

Our Policy

Welcome to the web site (the “Site”) of Abode Home Maintenance LLC. (doing business as Abode Home Maintenance). This Site is operated by Abode Home Maintenance LLC and has been created to provide information about our company and the Abode Home Maintenance LLC platform, whether accessible to you via web, mobile app or other platform (our platform, together with the Site, are the “Services” “Platform,” or “Website”) by visitors and users of the Services (“you” and/or “your”).

This Privacy Policy sets out Abode Home Maintenance LLC policy with respect to information, including in particular information which identifies you personally (known as 'personally identifiable information' in the USA or 'personal data' in the European Union, which together we'll call “Personal Data”) and other information that is collected from visitors and users of the Platform.

Please read this privacy policy carefully so that you understand how we will treat your information. By using any of our Platform, you confirm that you have read, understood and agree to this privacy policy. If you do not agree to this policy, please do not use the Shopify website or Platform. If you have any queries, please email us at support@abode-cleaning.com.

Who we are: In the USA/rest of the world, we are Abode Home Maintenance LLC (doing business as Abode Home Maintenance), a Utah corporation with our head office at 126 W 12300 S Suite A Draper UT United States. Information We Collect: When you interact with us through the Platform or Website, we may collect Personal Data and other information from you, as further described below:

Information We Collect: When you interact with us through the Platform or Website, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Platform or Website

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Website or use certain elements of the Platform, which typically includes your: (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Platform.

During a service, it might be necessary to collect information not expressly provided via the site. This information includes but is not limited to: before and after photos of the home, names of people and/or pets at the home, home entry codes, locations of keys and any other information we deem necessary to provide better service.

Wherever Abode Home Maintenance collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.

Non-Identifiable Data: When you interact with Abode Home Maintenance through the Platform, we receive and store certain information which does not identify you personally (referred to as personally non-identifiable information in the USA and non-personal data in the European Union). Such information is collected passively using various technologies.

This includes:

• Technical or other details about any device which you use to access the Platform, including Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;

• Details of your use of our Platform including, but not limited to: metrics information about when and how you use the Platform; traffic data; and your geographical location data.

Abode Home Maintenance may store such information itself or such information may be included in databases owned and maintained by Abode Home Maintenance affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymized and generalized basis to track, for example, the total number of users of our Platform or Website, the number of visitors to each page of our Site and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

Use of cookies: In operating the Platform, we may use a technology called “cookies.”

Our Use of Your Personal Data and Other Information

By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (the "Abode Home Maintenance Related Companies") to use that information in the following ways:

(1) to implement and monitor any Abode Home Maintenance bookings which you make using our Platform; (2) to share your Personal Data with Abode Home Maintenance professionals in order to carry out your Abode Home Maintenance bookings using our Platform; (3) to ensure that content from our Platform is presented in the most effective manner for you and for your computer or another device from which you access the Platform; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Platform, when you choose to do so; (7) to notify you about changes to our Platform; (8) to improve or modify the Platform, for example based on how you use our Platform; (9) to calculate conversion rates and other elements of the Platform's performance; and (10) for marketing purposes (which we discuss further below).

Our Disclosure of Your Personal Data and Other Information: Abode Home Maintenance is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Home Services: We will share your Personal Data with select home service providers as necessary for them to provide services to you.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

By using our web tool and providing your personal information, including but not limited to home address, phone number, email, and first and last name, you hereby consent to the collection, processing, and storage of this data. We may also gather additional information allowed by your IP address for marketing purposes. Your data will be used to personalize and enhance your experience, and may be utilized in marketing materials. Rest assured, we are committed to safeguarding your privacy and will not share your information with third parties without your explicit consent. Please review our Privacy Policy for more details on how we handle and protect your data.

Related Companies: We may also share your Personal Data with the Abode Home Maintenance Related Companies if we need to do so to fulfill this Privacy Policy.

Agents, Consultants, and Related Third Parties: Abode Home Maintenance, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this privacy policy.

Legal Requirements: Abode Home Maintenance may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Abode Home Maintenance, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public, or (iv) protect against legal liability.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Platform, Abode Home Maintenance conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and Abode Home Maintenance may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Abode Home Maintenance may also disclose aggregated user statistics in order to describe our Platform to current and prospective business partners, and to other third parties for other lawful purposes in fulfillment of this privacy policy.

Marketing and advertising: Abode Home Maintenance and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregated and/or anonymized information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Your Choices: You can visit the website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain elements of Abode Home Maintenance Platform.

Where and how we store your personal information: The information that we collect from you will be held in servers in the USA and/or potentially in the European Union. If data is collected from you in the European Union then it may be transferred to, stored and processed at a destination outside the European Economic Area (including the USA). By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

Unsolicited information and public forums: Please be aware that we do not accept unsolicited Personal Data unconnected with the website and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).

You are responsible for any public publishing of information including Personal Data (for example on a discussion forum). Please remember that this may mean third parties gaining access to that information, for which you will be responsible.

Children: Abode Home Maintenance does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Abode Home Maintenance through the website, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites: This Privacy Policy applies only to the website. The website may contain links to other web sites not operated or controlled by Abode Home Maintenance (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the website do not imply that Abode Home Maintenance endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security: Abode Home Maintenance takes reasonable steps to protect the Personal Data provided via the Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the website may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Abode Home Maintenance via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Registered Abode Home Maintenance users will have an account name and password which enables you to access certain parts of our website. You are responsible for keeping them confidential. Please don't share them with anyone.

Other Terms and Conditions: Your access to and use of the website is also subject to the Terms of Use at www.abode.deals/service

Changes to This Privacy Policy: The website and our business may change from time to time. As a result, at times it may be necessary for Abode Home Maintenance to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law). Any changes we may make will be posted on this page and we will highlight to you any material changes which we make. This Privacy Policy was last updated on the date indicated above. Your continued use of the website after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.

Access to Information; Contacting Abode Home Maintenance: To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Platform.

Please also feel free to contact us if you have any questions about Abode Home Maintenance Privacy Policy or the information practices of the website.

You may contact us at support@abode-cleaning.com with any questions or concerns.

Additional Information and Policies for House Cleaning Services

Declutter

You don't want to task your house cleaner with figuring out how to organize your cluttered surfaces. Pick up toys, junk mail, loose change, and whatever else found its way to your countertops. The less clutter you have around, the easier it will be for your house cleaner to focus on more important tasks, such as wiping down your baseboards and surfaces. Please pick up clothing that may be on the floors or surfaces the cleaners will be cleaning. If clothing is not picked up they will be piled or worked around but we do not require the cleaners to do either.

Clear Any Dishes

Unless otherwise specified, most house cleaners don't wash dishes or deal with food messes. Washing and putting away your dirty dishes will make it much easier for your pro to clean your sink and the surrounding areas. Plus, once everything's all sparkling clean, you won't have any additional chores to worry about!

Communication Is KEY!

Once you're meeting with one of our preferred teams communicate your needs clearly. For example, if your dusty Venetian blinds are driving you crazy, bring this up so your house cleaner or office staff will know not to miss it. If you'd like your house cleaner to do a quick walk-through with you, prepare all your talking points beforehand so no time gets wasted.

Valuables

It's always wise to secure anything that could easily get broken. Accidents happen, and you don't want your grandma's favorite vase to come crashing down. If anything is especially valuable to you or needs to be cleaned in a specific way, let your pro know ahead of time.

Pets

When possible please have your animals tucked away during the cleaning. We love animals! Sometimes they can get in the way of the cleaning process though. Your house cleaner may also have allergies or phobias, so it's best to be considerate and tuck away the fur babies until they're finished! Please note that pet hair takes time to remove from the home. Some added fees may be applied if cleaners need more time in the home to remove hair. It is also important to note that it is not likely that cleaners will be able to remove all pet hair from a home. Pet hair can get in the air while sweeping or vacuuming and may settle after the cleaning is done. This is common. Subcontractor/cleaners are not responsible for the care of animals. If a dog runs out the door or gets into cleaning supplies this will be the responsibility of the client. We will do our best to make sure to keep doors shut and keep equipment/supplies out of the way but the teams are there to clean and provide a service and not to attend to your pet's needs.

Furniture:

Our teams are not responsible for moving furniture.

Doors Closed:

If you do not want to have a room cleaned please close the door. That is a universal sign for cleaners not to enter.

Arrival Times

We schedule appointments on a 9 am, 11:30 am, and 2:30 pm start time schedule. Keep in mind that all bookings will always have a one to two (1-2) hour arrival window due to unexpected delays or force majeure events. Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

Customer Equipment Use

If the Customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment's upkeep and maintenance. Therefore, we will not pay or reimburse a Customer for damaged or broken equipment. In addition, if the Customer's equipment or vacuum is inoperable at the time of our representative's arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets unless permitted to use their own equipment.

What We Cannot Clean

Please note that we do not provide mold removal or cleaning services nor do we provide hazardous material cleaning. We do not clean hoarding homes or places involving bodily fluids; blood; feces; vomit; cat litter boxes; bird cages; urine or excrement from animals or humans.

Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a step stool or work outside of the home or premises. If you wish our representatives or agents to clean behind large appliances; furniture; art work; or other large items, the Customer must move them if they weigh more than 35 pounds.

Windows:

If you have requested inside window cleanings from our house cleaners please note that they clean all windows under 8ft. For safety reasons, we do not permit our cleaners to stand on ladders other than foot ladders. If you need windows that are higher than 8ft we can refer you to our professional window washing team to accommodate.

Move Out Cleans:

We know that life can get chaotic during moves. We are here to help. One thing to make sure to remember areas with furniture or boxes in the way can't be cleaned. Please be sure to have as much furniture and boxes moved into one location so the cleaners can focus on cleaning. Our teams are not responsible for moving furniture.

Fridge Cleaning:

If you have requested that the fridge be cleaned please make sure to clear as much food as possible. The cleaners are not responsible for broken glass or damage caused to food. If you are requesting a move out clean please make sure to remove all the food from the refrigerator. Cleaners will not throw away food unless specifically specified.

Expectations

Our office staff and professional teams strive to bring you a 5-Star quality service with every cleaning. We are human though and sometimes mistakes are made. One thing we can't do is read minds. If you have anything extra in mind, be sure to communicate that—and prepare for any fees that might follow. Expecting more than what you're paying for, or more than what was agreed to, might get messy. So please communicate with us so you can get the cleaning you are looking for.

Attachments/Photos

Cleaners are asked by Abode Home Maintenance to take photos of their work. This will help verify that a 5-star quality cleaning was completed at your home. If you do not feel comfortable with cleaners taking photos of their work please notify the office and we will update your account for you.

Biohazards and Harmful substances

Our house cleaning company is dedicated to providing high-quality and reliable cleaning services to our clients. However, there are certain substances that we are unable to clean due to health and safety concerns. These substances include:

1. Feces: We do not clean any type of feces outside of the toilet, including human or animal waste.

2. Pet Feces: We do not clean any pet feces, whether it is from dogs, cats, birds, or any other type of pet.

3. Blood: We do not clean any type of blood, whether it is from humans or animals

These substances can pose serious health risks to our staff members and can also cause damage to the surfaces that we are cleaning. Therefore, we kindly ask our clients to ensure that these substances are cleaned up prior to our arrival.

We appreciate your understanding and cooperation in this matter. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

This policy is intended to protect the health and safety of the house cleaning teams and to ensure that the cleaning process is effective and efficient.

Cancellation Policy

If an appointment needs to be rescheduled or canceled please make sure to do it 24-48 hours prior to the appointment. If an appointment is canceled less than 24-48 hours or same day there will be a $25 cancellation fee. Appointments canceled up to 8 hours prior to the appointment are subject to a $65 cancellation fee.

Damaged/Misplaced

We hope that you never encounter this situation, but perhaps you're curious about what happens if something is broken or stolen when your house is cleaned.

If we break or damage something, we pay for it. Any cleaner or professional service person you hire to work in your home should have the same response. At Abode Home Maintenance our policy is to directly reimburse you for items valued up to $100. We ask the customer to re-purchase the item and provide us with the receipt, and then we reimburse them directly. For items over $100 in value, we may choose to file a claim with our insurance company and reimburse the customer once the claim is resolved.

In the unlikely event that something is stolen, we follow the same procedure with filing an insurance claim to replace your item. Abode is licensed and insured for your assurance and our protection. When something belonging to a customer is broken or—in very unusual cases—stolen, we address the issue immediately with any of the cleaning technicians involved. This allows us to understand what happened, to look for ways our management team can improve training or guidance, and to take any necessary disciplinary actions. We deeply value the trust we develop with our clients through our professional teams and service and will do all we can to help resolve these concerns.

Claims must be submitted within 24 hours of the occurrence and must be submitted in writing to our chat line. Images of damaged items must be attached when written complaint is submitted to be considered for reimbursement.

Abode Partners

Abode Partners are trusted teams in your community that have been vetted through our Abode Partnership screening. Each subcontractor and their teams are responsible for providing quality services to Abode customers.

Financial Responsibility

You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.

Refunds

We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.

Re-Cleans/Complaints

We understand mistakes happen. Cleaners are humans too. That being said we want to make sure you have a 5-star experience each time you use our services. Please make sure to submit all concerns and questions to our customer chat line at (801)-845-0297. Customers have 24 hours past their service date to submit complaints and concerns to qualify for re-cleans. Customers must submit a written complaint with images attached. Abode Home Maintenance customer care agents are more than happy to set up a re-clean to go over the missed items. Re-cleans are only for mentioned complaints. Cleaners and all other service members will not perform more work requested the day of the re-clean. Most re-cleans will only require one cleaner and will most likely not require a team of 2.

Late Payments

Payments are subject to a late fee after 72 hours past due. A late fee of $10 will be applied on the 4th day after service completion, $25 after 7 days, and a final $75 after 10 days. Late fees will be applied to invoices automatically and will be sent out to customers stating the amount of the late fee. All accounts will be placed on hold on the second overdue invoice. Invoices must be paid to continue your service.

Right Of Refusal

Abode Home Maintenance reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we're not cleaning them), being rude to staff or Providers, poaching or attempting to poach Providers away from AHM (at any price), and/or incorrect or non-functioning billing information.

Flat Rates:

Abode Home Maintenance services are based on flat rates. They are not based on hours. Prices are always set and agreed upon by Abode Home Maintenance sales representatives and the client prior to the service date. Clients must submit any changes to their service 24 hours prior to their cleaning start time. For example, if you scheduled a deep clean and want to change to a regular cleaning. Or if you want to remove an extra room you decided to add on during the sale. The price discussed during your initial text/call is the flat rate for your service. If during the service you do not have the cleaners clean particular rooms, this will not reduce the price of the original flat rate agreed upon by you and the sales representative from Abode Home Maintenance. If changes need to be made, please request those changes 24 hours prior to the cleaning. If you have questions about our pricing please reach out to our staff so we can assist you.

We strive to meet your expectations but if issues arise please reach out to our office staff asap. So we can work to correct anything that needs to be addressed.

Thank you again for choosing us as your preferred cleaners. We hope to build a long term relationship with you as we provide a sparkling experience for you and your family.

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THESE TERMS OF USE AND PRIVACY POLICY, AND AGREE THAT MY USE OF THE ABODE PLATFORM IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Last updated: November 14, 2025